The Mark

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NEW YORK, NY 10075
PHONE 212 744 4300


Front Desk Agent

As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.


  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Assist other departments, as necessary
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Other duties as assigned  


  • Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
  • An eye for details and willingness to follow directions are important
  • Ability to work as part of a team
  • Delivering great customer service and troubleshooting
  • Weekend availability is required 
  • Standing for long periods.



  • Multiple languages are a plus
  • Previous Hotel experience


Job Details
Reference # 13161
Posted on 29 Nov 2019
Closes on
Location(s) The Mark Hotel
Department Front Desk
Career level Experienced (non-management)
Hours/Status Full-time (Hourly)
More details (document)
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